BF & CM sale 15% off at check out! Free Shipping on orders $49+

FAQs

Frequently Asked Questions

1. HOW CAN I TRACK MY SHIPMENT?

After the label created, you will receive an email with a tracking number of your order. And then you can track it on the USPS website.

2. HOW MUCH WILL SHIPPING COST?

We are currently offer Free Domestic Shipping ( within the United States ) with order over $49. Or you can pay a flat rate shipping fee, which is $5 for order under $49.

3. CAN I PURCHASE OUTSIDE USA/CANADA?

Unfortunately no! Due to the COVID - 19, we don’t offer international shipping so if you are outside the US, you will not be able to purchase from us.

Please email us if you have any other questions support@neewin.co

4. WHERE IS YOUR STORE LOCATED?

We are an E-Commerce brand based in Houston, Texas and we don’t have a front-store/ physical store at the moment.

5. WHAT IS YOUR RETURN POLICY?

Order will be accepted as returns or exchange up to 30 days after the date of purchase.

* Intimates, Swim, Face Masks & Sale items can not be returned, refunded, or exchanged under any circumstances.

Returned product(s) are unused, and in original condition - complete with original documents and packaging.

All returns require a Heads-Up Email, regardless of the reason for the return. This can be obtained by contacting support@neewin.co. Please see our Return Policy for full details.