Frequently Asked Questions
1. HOW CAN I TRACK MY SHIPMENT?
After the label created, you will receive an email with a tracking number of your order. And then you can track it on the USPS website.
2. HOW MUCH WILL SHIPPING COST?
We are currently offer Free Domestic Shipping ( within the United States ) with order over $49. Or you can pay a flat rate shipping fee, which is $5 for order under $49.
3. CAN I PURCHASE OUTSIDE USA/CANADA?
Unfortunately no! Due to the COVID - 19, we don’t offer international shipping so if you are outside the US, you will not be able to purchase from us.
Please email us if you have any other questions email@example.com
4. WHERE IS YOUR STORE LOCATED?
We are an E-Commerce brand based in Houston, Texas and we don’t have a front-store/ physical store at the moment.
5. WHAT IS YOUR RETURN POLICY?
Order will be accepted as returns or exchange up to 30 days after the date of purchase.
* Intimates, Swim, Face Masks & Sale items can not be returned, refunded, or exchanged under any circumstances.
Returned product(s) are unused, and in original condition - complete with original documents and packaging.
All returns require a Heads-Up Email, regardless of the reason for the return. This can be obtained by contacting firstname.lastname@example.org. Please see our Return Policy for full details.